Employee Steps to Complete Before You Arrive
Application and Interview
We’ll be in touch via email to confirm receipt of your application and to let you know if/when your application is reviewed, if you are selected for an interview, or to inform you of the outcome of your application. Timing varies based on which positions are open for the locations and positions that you selected in your application. Keep checking your email for messages from Vail Resorts Careers.
Have I been selected for the job?
When hired you will be sent an offer letter that you will need to accept and sign. Once you sign your offer letter, you are then sent into the pre-hire phase which includes background and motor vehicle checks. You will also complete pre-boarding in EpicEmployee. The questions you will see here are basic information about you such as updating personal info like your birthday, identification information, applying for housing, and other required forms. For information on how to log into pre-boarding see question below.
If you are no longer being considered for the position you will receive an email from Vail Resorts Careers if you are not selected to move forward in the hiring process.
What steps do I need to complete as a new hire employee?
Accept and sign your offer letter. The below will not happen until you do so.
Pre-Hire Tasks (sent by email): Law Violation/Background Check email from vailresortscareers@vailresorts.com will be sent to complete with Verified Credentials. If your role requires a Motor Vehicle Check it will also be sent after you sign the offer letter.
Preboarding (tasks completed in EpicEmployee): You will receive an email from peopleconnect@Vailresorts.com that will include temporary log in information to access a preboarding form in EpicEmployee. These preboarding tasks include updating personal info, applying for housing, and other required forms.
Final Onboarding Forms (Vail Resorts user ID credentials will now be used to sign into EpicEmployee) No earlier than 2 weeks before your start date you will receive an email from peopleconnect@vailresorts.com to complete your final onboarding forms. This will include your Vail Resorts user ID and your default password. You will then complete the following
I-9 (Equifax) - required for new and rehired employees, not for returning SIS employees
Employee Guide Acknowledgement - required
W-4 (US only) - required
Pay Options - required
Ski/Activity Waiver - required
Dependent Verification and Dependent Document Upload - optional
EpicEmployee Terms & Conditions - optional, required for usage of EpicEmployee
Flexible Remote Work Attestation (Remote employees only) - required
Background Check or Law Violation Question
After you are offered a position and signed your offer letter, you’ll need to complete a background check or answer the Law Violation Question. Right after accepting your job offer, expect an email from vailresortscareers@vailresorts.com with instructions on how to complete. Please note that background checks can take anywhere from one to 14 days to process.
If you are having trouble submitting your background check: Contact our background check partner, Verified Credentials, at 800-938-6090 or clientservices@verifiedcredentials.com for help.
After you sign your offer letter you will log into EpicEmployee and complete Preboarding. How do you log into Epic Employee Preboarding?
You will receive an email from PeopleConnect@vailresorts.com Pre-Boarding steps include updating personal info, applying for housing, and other required forms.
Log into EpicEmployee during Preboarding by following these steps:
Go to EpicEmployee
Click the Onboarding Login button
Username is the email address where you receive your onboarding emails.
The password can be found in a separate email from peopleconnect@vailresorts.com. You will be asked to change your password the first time you log in. If you can't find that email, don't worry! You can always use the "forgot password" feature on the login page to reset it!
Once you are logged in, look for "My Tasks" in EpicEmployee to complete your preboarding activities. Additionally, you can view your complete onboarding journey by clicking on "My Requests". You will also see a housing task assigned to you to apply for housing.
Trouble Logging In
If you are unable to log in using the credentials given, try resetting your password using the "Forgot Password" option at the bottom of the page
The onboarding portal is most compatible with a computer/laptop rather than a phone
If you are still having issues, try using a different browser - Microsoft Edge is the preferred choice - if that does not work, try Internet Explorer
Password Requirements
When resetting your password, please ensure it includes special characters (!,?,$, ECT) and a capital letter
An example would be Winter24!
Extra Tips and Tricks
The "Forgot Password" option is only valid for 24 hours after the email is sent. If you attempt to access the link after 24 hours, it will produce an error. You will need to try the "Forgot Password" option again for a new link
If you attempt to reset your password 3 times or more within the same day, your account will lock for 24 hours
IT will not be able to reset your password. You will have to reset it yourself via the "Forgot Password" option. If the Forgot Password option fails and several browsers are yielding the same error, please get a screenshot showing the exact error message you are receiving so that People Connect can help troubleshoot.
When can I sign up for housing and how?
Once you sign your offer letter, you are then sent into pre-boarding and asked to answer a few questions. The questions you will see here are basic information about you such as birthday, identification information or your work sponsorship.
Once you complete these pre-boarding questions you will be provided with a set of credentials to log into Epic Employee. Epic Employee will be the hub for the rest of your onboarding activities. You will receive a housing task and be prompted to go claim your StarRez password and apply for housing. To claim your password, use the "Claiming your password" link under the "First-Time User" section on the homepage.
***If you are currently under the legal age of 18 you will be unable to apply for housing until your 18th birthday. This is because Housing License Agreements are legal documents and you must be of legal age to complete***
Final Onboarding Forms: Sent no earlier than 2 weeks before your start date. This is when you will log into EpicEmployee as a Vail Resorts User.
No earlier than 2 weeks before your start date you will receive an email from peopleconnect@vailresorts.com to complete your final onboarding forms. This will include your Vail Resorts user ID and your default password. You will then complete the following
I-9 (Equifax) - required for new and rehired employees, not for returning SIS employees
Employee Guide Acknowledgement - required
W-4 (US only) - required
Pay Options - required
Ski/Activity Waiver - required
Dependent Verification and Dependent Document Upload - optional
EpicEmployee Terms & Conditions - optional, required for usage of EpicEmployee
Flexible Remote Work Attestation (Remote employees only) - required
To log in for the first time, follow the link in the email received from PeopleConnect@vailresorts.com. Your Vail Resorts User ID and default password are provided in the email. After logging in for the first time, you will be prompted to change your password. The password requirements are displayed at the bottom of the screen.
After updating the password, you will be prompted to provide more information to keep your account secure. Click "Next" and select authentication.
For assistance please refer to the Multi-Factor Authentication (MFA) FAQ and Single Sign-On (SSO) FAQ
Once two authentication methods have been selected, click "Done" to be re-directed to your Final Onboarding Forms.
For additional assistance, please contact our IT Support Center at 970-754-4357 (U.S.), 604-935-5500 (CAN) or email ITSupportCenter@vailresorts.com.
What documents are needed to start work? Completing your I9 with Equifax.
IMPORTANT: Form I-9 can only be completed on non-holiday weekdays between the hours of 8:30 AM and 4:30 PM CT, Monday through Friday. Please ensure that you have all documents prior to beginning your form I-9. Section 1 MUST be completed on or before your first day of work.
Vail Resorts is excited to partner with Equifax Workforce Solutions for all I-9 services.
Employees will receive an email that includes the Section 1 of their Form I-9. Once section 1 is completed, the employee will be instructed to upload their supporting documents to begin Section 2. A list of all acceptable supporting documents can be found here. The document upload can be uploaded via desktop or through the mobile upload feature.
Completing Section 1:
To begin, click the link that is included in the welcome email and choose your work location from the drop down menu then click Continue. Next, the employee will be taken to their instructions page which outlines which forms are required to complete within the packet, click “Continue” to begin.
To complete Section 1, complete the required fields:
Complete this page by entering your initials at the bottom of the page, If the incorrect initials are entered, the employee will get an error message (see below). Once correct initials are entered, the employee will click continue.
Complete the Employee Information and Attestation, Citizenship Attestation, and the Preparer and/or Translator Certification.
Complete the Employee Information and Attestation, Citizenship Attestation, and the Preparer and/or Translator Certification.
The employee is required to review their personal information, and electronically sign the form at the bottom, checking the attestation box, and clicking continue.
Next the employee will be presented with their supporting document options, List A, B, and C will all be listed out on this page, once familiarized with the options available, the employee will click continue.
The employee is required to choose which supporting document type they are presenting as work authorization.
Once the Document Type is selected, the specific Supporting Document within the Type category needs to be selected.
Next the employee will then be required to upload their supporting documents. Supporting Documents can be uploaded via desktop, or the Mobile Upload option.
Option One: Desktop Documentation Upload
The employee will be prompted to review the document and confirm the document is correct or incorrect.
When uploading an image for the back of a passport, you should use the inside page that contains a barcode.
Once the document is correctly uploaded, a green circle with a white checkmark will appear next to the document type chosen, indicating a successful upload.
Click Finished to complete the process and continue at the bottom of the page
Option Two: Mobile Documentation Upload
If the employee chooses to upload their supporting documents using the Mobile Upload feature, they will need a mobile device to scan the QR Code shown in their packet. To begin the upload process, click Go>>, on the right side of the screen. Then the employee will be prompted to scan the QR Code.
From the mobile phone, open the camera and hover over the QR Code within the packet, Click the link that populates (i9.talx.com)
From their mobile device, the employee will be taken to the secure site to choose their supporting document type and begin the mobile upload process. Document type will need to be selected, click ‘Take Image’, the camera will open and from there the employee will take a photo of the supporting document.
When uploading an image for the back of a passport, you should use the inside page that contains a barcode.
Once the document has been successfully captured, the employee will see a green check mark next to the captured document. Click Upload Images, then they will be required to enter the Receipt Code and Workstation ID, which is listed in the welcome packet.
Completion:
Once the supporting documents are uploaded successfully, the employee will be taken to the Congratulations Page and the employee has officially uploaded their supporting documents to I-9 Management.
I need help, who do I reach out to?
I am having trouble submitting my background check.
Contact our background check partner, Verified Credentials, at 800-938-6090 or clientservices@verifiedcredentials.com for help.
I never received my email to sign into Epic Employee and complete onboarding, what do I do?
If you are a new hire, be sure that that you signed your offer letter as this is what triggers your onboarding event to begin within Epic Employee. If you are a SIS returner, check your spam folder and other inboxes for an email letting you know your onboarding event is ready to begin.
I am having issues viewing my onboarding request within Epic Employee.
Be sure to clear your cookies and cache. Some browser versions may not be compatible with our systems – please try to use Google Chrome if you are having issues with Internet Explorer, Safari, or another browser. If you are using a mobile device, please complete the process on a laptop or desktop computer instead.
I need to update my email address or have an email resent.
If you are not active yet, contact us here to Request support.
If you are active and logged into EpicEmployee, contact us here to Request support.
When is my start date?
Your manager or a department representative will be in touch with your start date. Please wait to hear from them.
Benefits Information
If you are eligible to enroll in benefits, you will receive an email from vail.resorts.welcome@vailresorts.com with instructions on how to enroll and information about your Benefits & Perks. This email will be sent shortly after you receive your Final Onboarding Forms.
I am a returning SIS employee, what is the process for me?
SIS employees complete self-service Returner Onboarding in EpicEmployee.
You will receive two emails from peopleconnect@vailresorts.com
The first contains a link to EpicEmployee with instructions for how to login and what to use for your username. The second email provides the auto-generated password.
You will then log into EpicEmployee to coplete a list of tasks for return. This includes the background check/Law Violation Question, attestations and required forms.
Questions? Reach out to your hiring manager or review these FAQ's: https://epicemployee.vailresorts.com/future_employee/before_you_start/_/support