On the Spot Recognition Program

What is it?

The On-the-Spot program is an in-the-moment recognition program that rewards employees’ values-driven behavior, reinforcing our Company’s core values, emphasizing our Company culture, and providing timely recognition.

How can I be recognized?

As Vail Resorts employees we hold ourselves accountable for living these foundational values every day in everything we do. Simply demonstrate these values in your day to day work and you may be recognized with an On The Spot Card. You can then redeem the card for a values pin and an entry into a pay day raffle.

Epic Service

The Epic Service Award is the highest level of recognition fog guest service at Vail Resorts. At Vail Resorts, our mission is to provide the Experience of a Lifetime for our guests and employees. Epic Service is creating an emotional connection with our guests and colleagues through a personal interaction to create a memorable moment that culminates in an Experience of a Lifetime.

Find out more about the program here

Scratch Tickets

Scratch tickets are a fun way to say ‘thanks’ for all that you do. It’s up to your manager to determine how they want to use them, but here are the rules for how you can redeem one if you get lucky!
These are valid at all GTLC/FRC retail and F&B outlets. They may be combined (up to $25 total) but you will be liable for payroll taxes if more than $25 is redeemed per season. May not be used toward alcohol or gratuity.

Epic Promise Foundation

The EpicPromise Foundation supports Vail Resorts employees and their dependents in times of need through emergency relief grants and educational grants:
  • Emergency Relief Grants are awarded to assist with unpredictable life setbacks such as a sudden medical issue, home disaster or other life event.
  • Educational Grants are awarded to assist with tuition for any course leading to a degree or certificate for employees and/or your children. Employees are eligible for Educational Ascent grants while dependents of employees are eligible for Epic Promise Scholars grants.