GTLC Recognition

On the Spot Recognition Program

What is it?

The On-the-Spot program is an in-the-moment recognition program that rewards employees’ values-driven behavior, reinforcing our Company’s core values, emphasizing our Company culture, and providing timely recognition.

How can I be recognized?

As Vail Resorts employees we hold ourselves accountable for living these foundational values every day in everything we do. Simply demonstrate these values in your day to day work and you may be recognized with an On The Spot Card. You can then redeem the card for a values pin and an entry into a pay day raffle. 2 winners will be drawn each payday for $50 cash prize each. Make sure you fill out the survey on the card when you receive one! Participants in the survey will be audited.

Epic Service

The Epic Service Award is the highest level of recognition of guest service at Vail Resorts. At Vail Resorts, our mission is to provide the Experience of a Lifetime for our guests and employees. Epic Service is creating an emotional connection with our guests and colleagues through a personal interaction to create a memorable moment that culminates in an Experience of a Lifetime.
When nominated you receive a personal email with the story of why you were nominated and then receive an Epic Service pin and wooden coaster. You will then be considered for the overall Epic Service winner for your property either for May/June, July/August, or September/October. If you win overall for your property you will receive an Epic Service hammock and award. You will then be considered for best out of the properties for the month and if you win that you are granted your very own Experience of a Lifetime!

Scratch Tickets

Scratch tickets are a fun way to say ‘thanks’ for all that you do. It’s up to your manager to determine how they want to use them, but here are the rules for how you can redeem one if you get lucky!
These are valid at all GTLC/FRC retail and F&B outlets. They may be combined (up to $25 total) but you will be liable for payroll taxes if more than $25 is redeemed per season. May not be used toward alcohol or gratuity.
  • If employees use their ticket for “dining in”, they MUST still tip their server.

  • Scratch tickets from previous years cannot be accepted.

  • Tickets must be completely filled out (legibly) by a manager to redeem.

  • The maximum combination amount for any single redemption is $25.

  • Please report any suspected fraud to HR and the Finance department.

John Colter Leadership Award

An award given to employees in management positions that are recognized by Grand Team, Year Round Staff, Managers, or Assistant Managers as having shown exceptional effort or showing marginal improvement in their management role. Given as a way to award exceptional leadership as needed.